This is a guest post by Gregory Ciotti, the “marketing guy” at Help Scout.
Email is a fantastic way to build goodwill with current and prospective customers.
With more people using email than any social network, it is essential for all new startups to take list building very seriously.
The question is this: how can startups create more email leads without becoming overly aggressive (a big turnoff) in their tactics?
Below I discuss 5 tested (and proven!) ways that startups can capture more emails without losing customer goodwill.
1.) Integrate Email into Your Offering
Oftentimes, a startup’s homepage can be utilized to gather emails in a very natural way, such as taking the product or service for a test-drive.
One great example of this in action can be found over at BidSketch (proposal creation software), where founder Ruben Gamez collects emails on his homepage for test-proposals:
The key with these integrations is incentive and trust.
Whether you’re pitching potentially game-changing software or simply some LOLcats, you’re offering needs to speak to people’s needs enough that it warrants an email sign-up.
Additionally, you must be considered trustworthy (and actually be trustworthy!) with your potential sign-ups.
This means being completely honest and transparent about what handing over their email means for them.
If you plan to include them in your newsletter after the sign-up, notify them. Many people will not object to this at all, but if you try to “sneak” them into something when all they wanted was to sign-up, you’ll create a lot of discontent (not to mention kill your credibility).
2.) Resources, Resources, Resources!
My apologies for the overly trite headline, but providing informative resources for your readers is an absolutely essential strategy for startups (in fact, I’d say it’s one of the top list building strategies available).
What exactly is a “resource” though, and why are they needed?
A resource would be an informative guide of some sort that explains to customers some aspect about your business or your industry. This allows customers to become more familiar with your product, why they need your product, and just what headache your product can solve.
The medium is up to you, as I’ve seen resources in all of the following formats:
- Slideshows & presentations
- Videos & webinars
Over at Help Scout, we’ve dedicated an entire page to resources, including guides, e-books, webinars, and more. They range from informative content on creating a better customer service experience to whitepapers that explain (in detail) how Help Scout works.
This page has easily been one of our most utilized and most successful in creating new email leads, and it’s also a great way to position what our offering is about to curious prospective customers.
3.) Promote Your Resources
This one is going to seem like a no-brainer, but when I dive in to exactly what I mean, I think you’ll start generating some great ideas.
The thing about resource-style content is that it was made for promotion: while blog posts and regular articles are a great way to reach out to people (“Hey, thought you might like this recent piece we did on…”), you can get a lot of mileage out of a good set of resources.
One way to do this is to take an already existing resource and transfer it to a new medium for promotional purposes. Slideshows are pretty much the perfect platform for this.
As an example, we took our 75 Customer Service Facts, Quotes, and Statistics and created a set of slides for use on SlideShare:
You’ll notice that this slideshow has a majority of the content, but doesn’t include everything.
You’ll also notice the call-to-action (“call for more content”) at the end of the presentation leads to our resource page where visitors can download the e-book in exchange for their email.
This process is quite effective because you can work with content you already have and turn it into something that generates leads on an entirely different platform.
Additionally, there’s always the “old-fashioned way”: find fellow entrepreneurs, bloggers, or even journalists and shoot them a personal email with your latest resource attached (don?t make them opt-in!).
You provide them something for free, which starts the process of reciprocity, and in turn, they may write about your latest creation and drive new visitors to your site.
Remember to always respect people’s time and inboxes: aim to provide people with something they will likely enjoy, not to blast out your latest e-book at random.
4.) Guest Posting With a Purpose
A lot of startups don?t fully utilize guest posting.
Guest posting (or “guest blogging”) is the process of creating an outstanding article about an aspect in your niche or industry and then… letting someone else publish it.
Although it may seem foolhardy to do so, it’s essential for early-stage startups to engage in. The reason being is that other sites are going to have a much larger audience than you do, and you can create relationships with these companies and send traffic back to your own site with a well placed guest post.
Certain startups have taken this to heart and have used the strategy to acquire over 100,000 users, almost all of which were generated from guest blogging.
To optimize your guest posts, make sure you are posting on relevant sites (blogs within your industry) and don’t waste your time on sites that are too small. Also, always make sure that you end your guest posts with a compelling call-to-action. I consistently end our guest posts with a call to download one of our free e-books rather than promoting the Help Scout homepage.
When hitting your homepage, visitors are often left with many actions to take, and as such they may be likely to “bounce” away. If you link them to a landing page with a clear call-to-action or a free download, they are much more likely to sign-up for your mailing list.
5.) Use Blog Real Estate Wisely
In my previous post on AWeber, I covered the 5 best places to place your opt-in forms, and these lessons in site “real estate” are important to consider when optimizing email sign ups for startups.
In case you want a “quick and dirty” summary of that previous post, the 5 best spots (for your startup’s blog) are as follows:
2. Top of the sidebar
3. End of each blog post
4. Your about us page
5. A dedicated newsletter page
These are the hot spots that eye-tracking studies have revealed to be the most consistently viewed places on your blog.
The other thing to look out for is general clutter on your blog. Having too many choices has been proven to be “demotivating” for web browsers: they are likely to choose nothing if you give them too many options!
Be sure to only keep widgets and sidebar sections that are necessary: define the main goals of your blog at the moment and what actions you want readers to take, and make sure that these outcomes are easily accessible and obvious.
Eliminate things that do nothing but distract your readers or that never get used (for instance, I’ve found that few people were utilizing my search bar, so I got rid of it and placed an image for my free e-book instead).
Now It’s Your Turn
Thanks for making it to the bottom of the post!
Now, I’d love to hear from you:
2. As a special thanks for reading all the way to the bottom, feel free to download Help Scout’s free e-book on 25 Ways to Thank Your Customers, trust us, they?ll thank you for it!
Thanks for reading, and I’ll see you in the comments!
Gregory Ciotti markets at Help Scout, a help desk service software that turns email support into a fast, pleasant and memorable experience for your customers. Get more from Greg on the Help Scout blog.